Baked to Order
To ensure maximum freshness and timely arrival, we schedule your order to be baked and shipped based on when you would like it to be delivered. We bake and ship Monday through Friday. Orders placed by 8am EST are baked and shipped the same day Monday through Friday, unless you select a later delivery date. Orders placed after 8am EST or on the weekend are baked and shipped the next business day, unless you select a later delivery date.
Shipping Service Options
We ship everywhere in the USA, primarily via USPS Priority Mail. USPS is our preferred shipping method because it is cost effective, fast, trackable and reliable. We do, however, offer 3 different service options for you to choose from. Keep your Desired Delivery Date in mind when choosing your shipping service.
- USPS Priority Mail: 1 to 3 days
- USPS Priority Mail Express: 1 day
- UPS Ground: 1 to 5 days (guaranteed)
Your Desired Delivery Date
1 Day Baking + # Days Transit Time = Earliest Delivery Date
When identifying your Desired Delivery Date, please consider the transit time for your package to get there and add 1 day for baking (excluding weekends). Use the USPS Priority Mail zone map with starting zip 33704 to determine transit time. "Normal" USPS Priority Mail transits (ie: no major weather events or holidays) are 1 to 3 days, depending on destination. This is often the fastest, most cost effective option.
Shipments local to the Tampa Bay Area take 1 day via USPS Priority Mail!
Florida Destinations. Consider UPS Ground if you are shipping to a Florida destination outside of the Tampa Bay Area and need your package to arrive in 1 day. UPS Ground delivers in one day to most destinations in Florida (excluding the panhandle west of Tallahassee) for just a little bit more money.
California and Western US Destinations. We strongly recommend USPS Priority Mail to western US addresses because packages arrive in 2 to 3 days, including Saturdays. We do not ship UPS Ground to California, Washington, Oregon, Arizona, Nevada and other western states because UPS Ground takes 5 business days, which means it will take a full week (due to no weekend delivery) for your cookies to arrive.
Consider USPS Priority Mail Express as your shipping method if you need to overnight your cookie delivery outside of Florida.
Shipping Addresses and Returned Mail
It is extremely important that the address you provide is accurate and is an address where mail can be delivered. Returned packages spend about a month traveling back to the shipper. High quality, fresh and delicious is our promise, so we will not re-send cookies that have been returned. We will contact you directly if your order is returned.
Returned Package Policy: we will gladly rebake your cookies and resend to an updated and confirmed address for 50% of the original price plus shipping.