Ordering & Shipping
Everything we do is baked just for you!
See Holiday Ordering & Shipping information here.
We have added new products and product options and updated our shipping to provide you faster service and greater flexibility when ordering from us. Please take a moment to review the details:
SHIP Date: choosing the date your cookies will ship or will be ready for pickup.
Bump the Line: how to expedite your order.
Local Pickup: how to arrange for pickup instead of delivery of your order.
CORPORATE and LARGE ORDERS: Please contact us via email or phone (727.322.3192) regarding large orders or custom party cookies to ensure we can meet your timeline, given current production schedules.
Shipping Addresses and Returned Mail It is extremely important that the address you provide is accurate and is an address where mail can be delivered. We will attempt to contact you if your order is returned.
Returned Package Policy: If a package is returned within 4 days of initial shipping, we can reship them if you provide a new, correct address and pay for the new shipping label. If the package is returned more than 4 days of initial shipping, we will gladly rebake your cookies and resend to an updated and confirmed address for 50% of the original price plus shipping.
Broken Cookies Policy: We package all of our cookies with great care to ensure they arrive looking as beautiful as they taste. As well as we package, we cannot control how packages are handled by the carriers during transit. If your shipping box and cookies arrived damaged as a result of transit, please contact us via email with photos of the damaged package and cookies and we can file a claim with UPS on your behalf.